Deleting your account
You can do it yourself, in the app: Profile → Account Settings → Delete account. That removes your account and the data with it. You do not need to write to us first, though you can.
The account deletion page →
Contact
One inbox, one person reading it.
Write with the form below or from your own mail app. Replies usually take a couple of days, sometimes longer, because one person answers everything. There is no phone line and no chat, and this page will not pretend otherwise.
The four things people write about, and where each one goes.
Two of them are faster somewhere else, and one of them we cannot do at all. Saying so here saves you a week.
A refund, or a charge you did not expect
Google Play is the seller, so refunds are Google's to give and are requested from your Play order history, not from us. We cannot issue one and cannot cancel a subscription for you. If Google has already said no and you think that is wrong, write to us with the order number and we will help you make the case.
How cancelling works →A scan that got it wrong
First, correct it in the app: every scan can be edited before it is saved. Then, if you have a minute, send us the original photo and what the app said. It is the only way to tell whether the model misread the food or the portion, and it is how the estimates get better.
Send it with the form →A bug
The app has its own feedback screen, under your profile, and it attaches the technical details for you, so that is the best route. If you use the form instead, include your phone model, your Android version, the screen you were on and a screenshot. Those four things usually decide whether it is fixed in one reply or three.
Or use the form →
Send a message
Tell us what is going on.
Two fields are all we need. Leave your email if you would like a reply — without it we can read your message but cannot write back.
Or write from your own mail app: fotocal.app@gmail.com. It reaches the same inbox as the form.
When you will hear back: usually within a couple of days, sometimes longer. One person reads and answers every message. If a week goes by with nothing, send it again; it was missed, not ignored.
What happens to your message: the form is delivered by Web3Forms, a form service, into our inbox. We use what you send only to answer you, and the privacy policy covers the rest.
One person in Madrid, and the pages that say the rest.
Fotocal is made and answered by one person. There is no support team, no ticket system and no support hours, which is why the reply time above is honest rather than impressive. The legal pages are where the formal side lives.
We would rather hear it than not.
Bugs, confusion, blunt feedback or an idea for something Fotocal should do. It all gets read.
Write a message fotocal.app@gmail.com